Return Policy

Last Updated: December 21, 2025

At ZordhaZone, customer satisfaction is important to us. This Return Policy explains the conditions and process for returning products purchased from our website.

1. Eligibility for Returns

You may request a return if:

1. You received a damaged or defective product
2. You received an incorrect item
3. The product is missing parts or accessories

Return requests must be initiated within 7 days of delivery.

2. Conditions for Returns

To be eligible for a return:

1. The item must be unused and in original condition
2. Original packaging, tags, and accessories must be included
3. Proof of purchase (order ID / invoice) is required

3. Non-Returnable Items

The following items are not eligible for return:

1. Products damaged due to customer misuse or mishandling
2. Items returned without original packaging
3. Products marked as Non-Returnable on the product page
4. Digital products or downloadable items (if applicable)

4. Return Process

To initiate a return:

1. Email us at zordhazone@gmail.com with your order details and reason for return
2. Our support team will review your request
3. If approved, return instructions will be provided

Do not send products back without approval.

5. Return Shipping

1. If the return is due to our error (wrong, defective, or damaged product), return shipping costs will be covered by ZordhaZone
2. For all other approved returns, the customer may be responsible for return shipping charges

6. Inspection & Approval

1. Returned products will be inspected upon receipt
2. If the return is approved, the refund or replacement will be processed according to our Refund Policy

7. Replacement Policy

1. Replacements are subject to product availability
2. If a replacement is unavailable, a refund will be issued instead

8. Changes to This Policy

ZordhaZone reserves the right to update this Return Policy at any time.

Any changes will be posted on this page with an updated revision date.

9. Contact Us

For return-related questions, contact:

📧 Email: zordhazone@gmail.com

📞 Phone: +91 97785 28586